A B2C mobile native app for managing policies, claims, payments, documents, and support.
Summary
Combined Insurance is a a leading provider of individual supplemental accident, disability, health and life insurance products. I worked collaboratively with cross functional teams to develop the company's first customer self-service mobile app. This app provides customers with the tools and resources they need to effectively manage their insurance policies, claims, billing, etc. It also served as a centralised hub to access policy documents, supporting materials and get instant support for their Combined Insurance policies.
Project description
Client
Combined Insurance
Duration
1 year
Timeline
October 2021 – 2022
Contribution
Research and analysis
Information architecture
User experience and interface
Experience and functionality optimisation
Value added
Streamlined onboarding
Personalised dashboard
Contextual guidance
Optimised mobile interactions
Enhanced payment experience
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