About Aless
Hands-on leader on product design and CX based in London, with proven track record transforming intricate B2B, B2C, and B2E processes into user-friendly, brand-aligned solutions.
Product Design Leadership & Hands-on Expertise
As a hands-on design leader, I thrive on collaborating with cross-functional teams to bring innovative, user-centered solutions to life. I have led diverse design projects across B2B, B2C, and B2E domains. My portfolio includes the creation of user-centric interfaces, enterprise applications, and websites—all meticulously optimised for usability, desirability, and brand experience.
Broadening into Customer Experience Strategy
Built on my product design expertise, I expanded my focus to encompass the broader realm of Customer Experience (CX). To provide a truly holistic experience for customers, it is essential to look beyond individual touch points. By integrating UX methodologies with CX strategies, I aim to create cohesive and seamless experiences that enhance customer satisfaction and foster long-term brand loyalty.
Shaping the Future of AI-Powered Experiences
As AI-enabled features and products become increasingly prioritised by organisations, I believe it is essential for us to make informed strategic decisions regarding AI technology, design direction, and implementation. Developing practical skills to assess when and how to utilise AI, ensuring that Experience Designer have a strong presence in discussions about AI development. To support this, I have completed certified foundational courses in AI and data analytics platform, and continue to pursue further education in this area.
I am eager to contribute my skills to organisations harnessing AI for innovative, human-centred user experiences. I'm looking for opportunities to collaborate with forward-thinking teams on AI-powered products that better people's lives.
Education
MA in Information Design
University of Reading, United Kingdom
Completion: 2017
Certifications
Designing AI Experience
Nielsen Norman Group
Completion: 2025
Google AI Essential
Coursera
Completion: 2025
Interested in collaborating?
If you’re in London I’d love to grab a coffee, or we can jump on a call any time.
© 2025 Aless Kwong
Wednesday 9 Jul 2025
4:27 pm
Aless Kwong
Experience Designer
About Aless
Hands-on leader on product design and CX based in London, with proven track record transforming intricate B2B, B2C, and B2E processes into user-friendly, brand-aligned solutions.
Product Design Leadership & Hands-on Expertise
As a hands-on design leader, I thrive on collaborating with cross-functional teams to bring innovative, user-centered solutions to life. I have led diverse design projects across B2B, B2C, and B2E domains. My portfolio includes the creation of user-centric interfaces, enterprise applications, and websites—all meticulously optimised for usability, desirability, and brand experience.
Broadening into Customer Experience Strategy
Built on my product design expertise, I expanded my focus to encompass the broader realm of Customer Experience (CX). To provide a truly holistic experience for customers, it is essential to look beyond individual touch points. By integrating UX methodologies with CX strategies, I aim to create cohesive and seamless experiences that enhance customer satisfaction and foster long-term brand loyalty.
Shaping the Future of AI-Powered Experiences
As AI-enabled features and products become increasingly prioritised by organisations, I believe it is essential for us to make informed strategic decisions regarding AI technology, design direction, and implementation. Developing practical skills to assess when and how to utilise AI, ensuring that Experience Designer have a strong presence in discussions about AI development. To support this, I have completed certified foundational courses in AI and data analytics platform, and continue to pursue further education in this area.
I am eager to contribute my skills to organisations harnessing AI for innovative, human-centred user experiences. I'm looking for opportunities to collaborate with forward-thinking teams on AI-powered products that better people's lives.
Education
MA in Information Design
University of Reading, United Kingdom
Completion: 2017
Certifications
Designing AI Experience
Nielsen Norman Group
Completion: 2025
Google AI Essential
Coursera
Completion: 2025
Interested in collaborating?
If you’re in London I’d love to grab a coffee, or we can jump on a call any time.
© 2025 Aless Kwong
Wednesday 9 Jul 2025
4:27 pm