A B2B enterprise app allowing agents seamless management of their Chubb business.
Summary
Chubb is a leading global insurance company offering a wide range of insurance products and services to businesses and individuals. I worked collaboratively with cross functional teams to develop the company's very first online agent portal. This platform provide insurance agents with the tools and resources they need to effectively manage their business and serve their clients. It also served as a centralised hub to access various applications, policy information, and support materials across the Chubb digital ecosystem.
Project description
Client
Chubb Insurance
Duration
1.5 years
Timeline
April 2019 – September 2020 (MVP)
July 2022 – November 2022 (Catastrophe alert centre integration)
March 2025 – Current (Quote and buy integration)
Contribution
Research and Analysis
Information Architecture
User Interface
Design System Development
Optimisation
Experience
Value added
Streamlined quoting and binding process
Enhanced billing and commission management
Instant access to client’s policies, claims and billing information
Catastrophe alert system integration
Established design foundations
Enhanced marketing assets and sale tools management
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